Video Arts Limited, 6-7 St Cross Street, London EC1N 8UA Telephone: 020 7400 4800 Fax: 020 7400 4900
The kingdom was lost consists of a video, a course guide and a quick guide. These are subject to copyright, and, must not be copied, edited, added to or reproduced in any way except with theexpress, prior, written permission of Video Arts Group Limited. The material in the resources section of this guide may be copied for use in presentations, seminars or courses of which The kingdom was lost forms a part. © 2002 Video Arts Limited (or its licensors), London, England. All rights reserved. ➢ Fact and Fiction All the characters and events in The kingdom was lost are entirely fictional. Anysimilarity to real people, products or organisations is coincidental. Was first published in May 1996
ABOUT THE PACK 1
WORKSHOP SESSION PLAN 15 RESOURCES 34
ABOUT THE PACK
CONTENTS OF THE PACK
SYNOPSIS OF THE VIDEO
OVERVIEW OF THE WORKSHOP
PREPARATION AND FURTHER TRAINING
1ABOUT THE PACK
This training pack is designed to show people the critical importance of attention to detail in their everyday work. Excellent performance has always depended on getting the little things right first time. In today's organisations this is everybody's responsibility, no matter who they are, what they do or how long they have been around. In a fast moving worldwe can no longer rely on the boss or bureaucratic systems to check our work. We must do that for ourselves every day, in everything we do, large or small. The purpose of The kingdom was lost is to help people recognise their responsibility for the quality of their work and show them how to act upon it. It will make them think twice before saying: "I can't be bothered" "No-one will notice if Idon't do that" "It's only a minor detail'" "Just this once won't matter'" "It's not my job to do that".
Because attention to detail is everybody's responsibility the pack can be used at all levels in any organisation, whether in the public or private sector. As an organisation's performance is the result of cooperative effort between individuals and teams, there are advantages in usingthe pack with groups containing a cross section of seniority and function. Discussion of the contribution which different individuals and functions make will prevent anyone thinking that this is nothing to do with them, perhaps because they are too junior or never come in contact with customers.
2 ABOUT THE PACK
The half-day workshop detailed in this guide is designed for a group of eight totwelve people.
Use of The kingdom was lost will enable individuals to: • • Understand the importance of attention to detail in their everyday work Recognise the contribution which everyone must make if their organisation is to achieve the levels of performance needed to survive and prosper Understand how to deliver high quality work by applying the 3 As Attitude, Awareness andAction Apply the lessons from The kingdom was lost to their own circumstances at work and produce an Action Plan (Handout 2)
Using the pack
You can use the pack: ➢ To run a stand-alone, half day session You will find details of how to do this in the remainder of this course guide. ➢ To run an intensive, ninety minute session The quick guide will tell you how to do this. ➢ To inject theimportant lessons about individuals' responsibility for attention to detail into programmes such as: • Induction. It is very important for new employees to know why, what and how they are expected to contribute to their organisation's performance from their first day in the job • Quality. Quality systems are important and helpful, but they exist to support individual responsibility for quality,...