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Cisco Unified Communications 8.5 with IBM Lotus Sametime

Solution Overview
Together, Cisco® and IBM® are enabling a new way of communicating and collaborating—one that’s open, timely, and effective. Using best in class unified communications capabilities from both companies, you can transform your business processes and reach new levels of productivity. Cisco UnifiedCommunications with IBM Lotus® Sametime® provides deep integration among key components of the Cisco Unified Communications system and IBM Lotus Sametime. Lotus Sametime users can easily place voice or video calls and initiate integrated voice, video and Web collaboration sessions from their contact

Highlights
Cisco Unified Communications with IBM Lotus Sametime integrates Cisco UnifiedCommunications components with Lotus Sametime so Lotus Sametime users can do the following: • Place voice and video calls
• Initiate voice, video and Web

Implemented as a suite of modular plugins, Cisco Unified Communications with IBM Lotus Sametime provides customers with the flexibility to use the full suite or choose the individual capabilities that best fit their needs. • Cisco IP Telephony withIBM Lotus Sametime—For customers that want to initiate voice and video calls from Lotus Sametime, Cisco has integrated click-to-call capabilities. Cisco enables voice and video click-to-call capabilities by integrating Cisco Unified Communications Manager, Cisco Unified IP Phones and Cisco clients with Lotus Sametime. One option integrates the Lotus Sametime client directly with Cisco IPCommunicator and Cisco

collaboration sessions
• See when someone is on

the phone
• Access and manage voicemail

Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks enabling easy collaboration every time from any workspace.
list and Instant Messaging (IM) sessions. You can also see when someone is on the phone and access andmanage voicemail directly from the Lotus Sametime client. These capabilities help save time, increase productivity and speed decision making by streamlining communications and enhancing collaboration. Unified Video Advantage for voice and video calls that can be initiated from the contacts list and IM sessions. When this capability is used with Cisco’s voicemail integration with Lotus Sametime (seeCisco Unified Messaging with IBM Lotus below), you can easily return calls by clicking to call from voicemail

Cisco and IBM Strategic Alliance: Solution Brief

records displayed in Lotus Sametime. Also available with this option is a phone control mode which lets Cisco Unified IP Phone users answer and manage incoming calls and initiate calls and conferences from Lotus Sametime. A separateclick-to-call option is available for customers preferring a server-based integration with Cisco Unified Communications Manager that can be accessed from the basic call capabilities built into Lotus Sametime. • Cisco Presence with IBM Lotus Sametime—In addition to the presence status options provided in Lotus Sametime, users can also see phone presence indicators that show when

a contact ison the phone. This capability lets you choose the most efficient way to contact a person you need to reach and avoid needless interruptions and playing “phone tag.” • Cisco Unified Messaging with IBM Lotus Sametime—Through an integration with Cisco Unity® and Cisco Unity Connection, you can manage voicemail directly from the Lotus Sametime client. Capabilities include viewing a list ofvoicemails, playback and control of voicemails and filtering voicemails based on heard, unheard and deleted status. This integration helps users be more responsive by making them immediately aware of new messages.

Figure 1. Cisco Unified Communication with IBM Lotus Sametime

Figure 2. Cisco Unified Communication with IBM Lotus Sametime and IBM Lotus Notes

• Cisco Conferencing with IBM Lotus...