QUALITY MANAGEMENT SYSTEMS SYSTÈME DE MANAGEMENT DE LA QUALITE
•ISO (International Organization for Standardization) is the world’s largest developer of voluntaryInternational Standards.
•The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. •ISO wants to ensure that products and services consistentlymeet customer’s requirements, and that quality is improved. •The standards provide guidance and tools for companies and organizations, to achieve more effectiveness and less costs. •ISO 9001:2008 -sets out the requirements of a quality management system.
ISO 9001:2008 sets out the criteria for a quality management system and is the only standard that can be certified. It can beused by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million
companies and organizations in over 170 countries.Quality Management Principles
•Principle 1 – Customer focus The organizations should understand current and future customer needs, in order to exceed customers expectations.
Increase Effectiveness inCustomer Satisfaction
• Principle 2 – Leadership Leaders establish unity of purpose and direction of the organization. They should create andmaintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
• Principle 3 – Involvement of people All the people in the organization areimportant to achieve the company's benefits.
People: Motivated, Innovative, Own Performance, Eager to be involved
• Principle 4 – Process approach Process: an activity or set ofactivities using resources managed in order to enable the input elements to be transformed into outputs.
Quality Management Principles (2)
• Principle 5 – System approach to management Identify...
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