Servicio

Bad Service

The bad service is the main cause of the loss of customers. According to the Association of American Management (American Management Association,AMA), 68 percent of customers who leave their business relationship with a company, it does so because the service is bad.
These five measures avoid the most commonmistakes of customer service:

1. Help staff understand the importance of good service

Try to train our staff because they are the image of our company, so theyhave the ability to deal with difficult situations in the company especially when they are in contact with the customer.

2. Synchronize the client's clock

Alwayshave in mind that the client needs your order is delivered on time to avoid this inconvenience the customer avoids later.

The lack of commitment to the deliverydate can be against us as a prestigious company.

3. Knowing the customer rather than assuming how

we have to know what your customer likes, major concerns andabove all their needs.

4. Improve the protocol

Making our service is differentiated from our competitors in order to gain a competitive advantage that allows us tohave the loyalty of our customers.

5. Being close to getting closer

This is one of the best tips you can follow to improve the poor service from a company thatI want to improve the quality of their service and get closer to the customer. You can offer promotions.

Anyway you must remember that a bad service means a lotin your company. You have to respect your customers because they trust in you and a good customer can call others and this can be very beneficial to your company.