Administracion internacional

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  • Publicado : 29 de noviembre de 2011
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1. Involves recognizing, generating, documenting, distributing, and transferring among people useful information, know-how, and expertise to improve organizational effectiveness.
2. Three main components of Knowledge Management
a. Explicit knowledge
b. Tacit knowledge
c. Enabling technologies

3. Mention some of the Risks of not managingknowledge assets:
d. Productivity and opportunity loss.
e. Information overload
f. Knowledge attrition
g. Reinventing the wheel

4. Which are the three targets of theapplication of knowledge management:
h. Teams
i. Customers
j. Workforce

5. Is one of the KM enablers and it provides the foundation for solutions that automate andcentralize the sharing of knowledge and foresting innovation?
A= Technology
6. Is a computer program based on the decision-making process of people with specialized knowledge and skills that stores,retrieves, and manipulates data, diagnoses problems, and makes limited decisions based on detailed information about a particular problem?
A= Expert System
7. Is a type of Web site that allows usersto easily add, remove, or edit all content, very quickly and easily, sometimes without the need for registration?
A= Wiki
8. It provides a process for an organization to gain deeper knowledgeand understanding of its strategic decisions by considering the rule of finances, customers, internal processes, and learning/growth?
A= Balance Scorecard Model
9. Which are the four perspectivesthat suggest the balance scorecard model?
* Financial Perspective
* Customer Perspective
* Internal Perspective
* Learning/Growth Perspective
10. What is projecting?
A= estimatingfuture events or conditions in an organization´s environment
11. It is the projection of some trend from the past or present into the future
A= Extrapolation
12. Mention the 4 forecasting...
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