Administracion y control de calidad

Solo disponible en BuenasTareas
  • Páginas : 3 (719 palabras )
  • Descarga(s) : 0
  • Publicado : 18 de agosto de 2010
Leer documento completo
Vista previa del texto
Libro de texto y su equivalencia en otras versiones
No se acepta la consulta de un libro con la edición diferente a las mostradas en esta página, aún y cuando sea referido por el mismo título,autor(es), portada y/o nombre de capítulo.
Libro de texto

Managing for Quality and Performance Excellence 7th Edition. James R. Evans/William Lindsay. South-Western, Cengage Learning. ISBN:0-324-38227-8 / 2007.

Managing for Quality and Performance Excellence 8ed. James R. Evans/William Lindsay. Editorial Cengage Learning Editores ISBN: 9780324783209 / 2010.

The Management and Control ofQuality 7ed. James R. Evans/William M. Lindsay . Editorial International Thomson Editores. ISBN: 324382359 / 2008.

Administración y Control de la Calidad 7ed. James R. Evans/William Lindsay. EditorialCengage Learning Editores ISBN: 9706868364 / 2008.

Capítulo
1. Introduction to Quality 2. Total Quality in Organizations 3. Philosophies and Frameworks 4. Focusing on Customers Caso. CustomerFocus At Amazon.com 5: Leadership and Strategic Planning 6. High-Performance Human Resource Practices 7. Process Management 8. Performance Measurement and Strategic Information Management Caso. KnowledgeManagement for Continuous Improvement at Convergys 9. Building and Sustaining Performance Excellence in organizations Caso. Merging Divergent Quality Systems at Honeywell 10. Principles of Six Sigma11. Statistical Thinking and Applications 12. Design for Six Sigma 13. Tools for Process Improvement 14. Statistical Process Control

Páginas
3 a 48 49 a 90 91 a 150 151 a 210 190 a 193 211 a 266267 a 328 329 a 388 389 a 448 429 a 432 449 a 498 488 a 490 501 a 538 539 a 588 589 a 654 655 a 710 711 a 783

Capítulo
1. Introduction to Quality. 2. Total Quality in Organizations. 3. Philosophiesand Frameworks. 5. Focusing on Customers. Caso. Customer Focus At Amazon.com 4. Strategic Focus for Performance Excellence. 6. High-Performance Workforce Management. 7. Process Management. 8....
tracking img