Carta Comercial

TECHNICAL
REPORT

ISO/ TR
10013
First edition
2001-07-15

Guidelines for quality management system
documentation
Lignes directrices pour le développement de la documentation sur les
systèmes de management de la qualité

Reference number
ISO/TR 10013:2001(E)

© ISO 2001

ISO/TR 10013:2001(E)

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ii

© ISO 2001 – All rights reserved

ISO/TR 10013:2001(E)

Contents

Page

Foreword.....................................................................................................................................................................ivIntroduction .................................................................................................................................................................v
1

Scope ..............................................................................................................................................................1

2

Normative reference......................................................................................................................................1

3

Terms and definitions ...................................................................................................................................1

4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11

Quality management system documentation.............................................................................................2
General............................................................................................................................................................2
Purposes and benefits ..................................................................................................................................3
Qualitypolicy and its objectives ..................................................................................................................3
Quality manual ...............................................................................................................................................3
Documented procedures..............................................................................................................................5
Work instructions ..........................................................................................................................................6
Forms ..............................................................................................................................................................7
Quality plans...