Clear choice health plan

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Clear Choice Health Plans Strategic Planning utilizing the Baldrige Principles

CCHP Profile
Clear Choice Health Plans (CCHP) is a local, innovative insurance company that offers healthinsurance, including individual plans, Medicare Advantage plans, commercial plans, and administrative services, to individuals and businesses throughout Central Oregon, Eastern Oregon, and the Columbia Gorge. CCHP Profile
• 1995 – Est. to administer the Oregon Health Plan (OHP) • 1998 – Started providing Medicare Advantage products • 2001 – Commercial plans introduced for large employer groups (50+employees) – Third Party Administration (TPA) for self-insured • 2004 – Commercial plans for small employer groups • 2006 – Individual Plans

Strategic Planning
Methodology: • Focuses on Developmentand Deployment • Link to Vision, Mission & Strategies of company • Consistency with CCHP’s Organizational Profile • Short and Long term horizons based upon S.W.O.T. analysis • Short-term planningaddressed through yearly goals and objectives tracking. Long-term planning addressed through the company’s growth plan, which is reviewed and modified annually.

Annual Strategic Planning Process
•Key participants
– Executive Team – Board Members – MST
Executive Team develops Corporate Goals & Objectives MST development of Objectives & Action Plans



Key inputs
– – – – – – Industry dataReview of competitors Internal measurements (KPI’s) Board members CCHP Associates Other as needed

Quarterly assessment meetings between ET & MST

Presentation of annual plan to Board Strategic Planning
Objectives & Action Plan Development & Deployment
– Department specific – Linked to Corporate Goals – CCHP Tracking System • Shows real-time status of completion • Allows modification ofTarget Dates, Responsibilities, etc. based upon business needs. • System allows delegation of Action Plans, which fosters commitment and ownership by all staff. This leads to impact by all...
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