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The 16 Leadership Characteristics
Leading Change
1. Embrace and cherish competition 2. Reach for discontinuity 3. Be passionate about achieving 4. Have an energy to deliver 5. Deliver as a way oflife
(we deliver what we promise)

Leading People
1. Coach people beyond what they believe possible and give them the freedom to act 2. Ensure freedom of information 3. Hold themselves and othersaccountable 4. Demand, share and reward success 5. Generate optimism through customer focused vision 6. Make tough calls 7. Build only the best teams and develop leaders 8. Treat people with dignityand fairness

6. Keep things simple 7. Act quickly and decisively 8. Act with integrity

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Examples of the Leadership Characteristics Leading Change
Leadership Characteristics
Embrace andcherish competition ▪ ▪ ▪ ▪ ▪ Reach for discontinuity ▪ ▪ ▪ ▪ ▪ Be passionate about achieving ▪ ▪ ▪ ▪ ▪ Have the energy to deliver ▪ ▪ ▪ ▪ ▪

Leadership Examples
Possess a strong desire to succeed.Seek out competitive situations. Make changes needed to gain competitive advantage. Benchmark competitors to identify improvement opportunities. Set and work toward a personal “best in class” standard.Advocate major change (rather than small changes). Exhibit a willingness to do things differently. Bring creative ideas of others to execution. Can comfortably handle risk and uncertainty. Imagine boldalternatives to the status-quo. Do whatever it takes to get the job done. Make strong commitment to goals. Pursue everything with energy, drive and a need to succeed. Talk eagerly about what he/sheis trying to get done. Doesn’t give up, even in the face of resistance and setbacks. Go “above and beyond” to honor commitments. Translate ideas into actions that drive results. Show intensity andcommitment in daily activities. Overcome fatigue and stress. Persist in the face of discouragement and setbacks.
Note: The “Leading Change” characteristics apply to all Salaried employees, regardless...
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