Guia Gvp

Genesys Voice Platform 8.1

Deployment Guide

Table of Contents
List of Procedures Preface
................................................................................................................... 9 ................................................................................................................. 11 About Genesys VoicePlatform................................................................ 11 Intended Audience................................................................................... 12 Making Comments on This Document .................................................... 12 Contacting Genesys Technical Support................................................... 12 Document Change History...................................................................... 13 Release 8.1.3...................................................................................... 13 Release 8.1.2...................................................................................... 14 Release 8.1.1...................................................................................... 18

Part 1
Chapter 1

Planning....................................................................... 21
Introduction........................................................................................... 23 Overview.................................................................................................. 23 Integration with Genesys Framework ................................................. 23 GVP Interactive VoiceResponse........................................................ 24 Third-Party Servers............................................................................. 24 Features .................................................................................................. 24 Core Telephony Features ................................................................... 25 AdvancedFeatures............................................................................. 25 New in Release 8.1.3 .............................................................................. 26 New in Release 8.1.2 .............................................................................. 26 New in Release 8.1.1 .............................................................................. 28 New in Release 8.1................................................................................. 31

Chapter 2

GVP Architecture.................................................................................. 33 GVP and the Voice Platform Solution...................................................... 33 GVP Components.................................................................................... 34 Resource Manager............................................................................. 34 CTI Connector .................................................................................... 39

Deployment Guide

3

Table of Contents

PSTN Connector................................................................................. 41 Media Control Platform .......................................................................45 Call Control Platform........................................................................... 49 Fetching Module and Squid ................................................................ 51 Supplementary Services Gateway...................................................... 53 Reporting Server................................................................................. 55 Other GenesysVPS Components........................................................... 59 SIP Server .......................................................................................... 59 Management Framework .................................................................... 60 Composer ........................................................................................... 61 Third-Party...