Many years ago, Four Seasons set out to create a corporate mission statement. Something that would guide the actions of everyone in the organization. Four Seasons goals, beliefs and principles are the foundation of the work they do on behalf of their guests every day.
As the company has grown from one hotel to 83 in 35 countries, their deeply instilled culture,personified by their employees, continues to get stronger. Over nearly 50 years, their people have built an unrivalled depth of reliability, trust and connection with their guests – a connection they will steadfastly uphold, now and always.
Four Seasons hotel has chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. their objective is to be recognized as thecompany that manages the finest hotels, resorts and residence clubs wherever they locate.
They create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of their discriminating customers, and to maintain their position as the world's premier luxuryhospitality company.
1.1 Four Seasons History
The story of Four Seasons Hotels and Resorts, which opened its first hotel in 1961, is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. The Canadian-based company has, for nearly 50 years, transformed the hospitality industry by combining friendliness and efficiency with the finesttraditions of international hotel-keeping. In the process, Four Seasons has redefined luxury for the modern traveler.
1.2 What Four Seasons believe
Four Seasons believe that each of their need a sense of dignity, pride and satisfaction in what they do. Because satisfying them guests depends on the united efforts of many, they are most effective when they work together cooperatively, respectingeach other’s contribution and importance.
1.3 Corporate Values
At Four Seasons, corporate values are much more than a programme or a policy – they define who we are and inform the decisions we make. The company’s guiding principle is the Golden Rule – to treat others as you wish to be treated – and as such, Four Seasons strives to have a long-lasting, positive influence on the communitieswhere we operate and on the people we employ and serve around the world. We believe that this goal is integral to our success as a company. This commitment is expressed consistently in our actions through three main areas of focus. By acting in a manner consistent with our corporate values, Four Seasons will continue to seek opportunities to enrich and contribute positively to the globalcommunity.
1.4 Building Communities
Four Seasons is committed to being a responsible and caring community partner by having a positive economic impact and supporting community goals, both within and outside the hotel. We engage in innovative training and mentoring programmes for young people, support those in need and celebrate the diverse cultures where Four Seasons operates.
1.5Advancing Cancer Research
Four Seasons is committed to supporting both local efforts and broader campaigns whose goal is the eradication of cancer. Through the collective efforts of the company's hotels worldwide, Four Seasons annually raises significant funds and awareness for cancer research.
1.6 Supporting Sustainability
Four Seasons involves employees and guests in the common goal ofpreserving and protecting the planet. We engage in sustainable practices that conserve natural resources and reduce environmental impact. As importantly, sustainable tourism will enhance and protect the destinations where Four Seasons operates for generations to come.
2. FOUR SEASONS HUMAN RESOURCES MANAGEMENT STRATEGY
Our guests and employees come from every part of...