Kaizen

Management Kaizen
Improvements Only Top Management Can Make.

Make the job easier. What is the function here?

Management Kaizen
True North
Satisfaction Volition
Yo! Look here .

Tacit Learning Policy Strategy
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Top Management’s Kaizen

Direct Observation

Your Galileo’s ProblemLeads to Direct ObservationAlignment

Yo! Look here. Look here.

Top Executive

Calculus of Kaizen
95% of elapsed time is Waste
Yo! Look here.

Tacit Learning

Many Small Improvements (Kaizen) ∆x

VA
Superficial Improvements

Automating Waste

The Story Behind Toast Kaizen

1998
– – – – –

2002

2010

• “Management must do kaizen too.” Hajime Oba
There is no substitute for direct observation – “GoSee” Status quo is insidious. Learning by doing is not easy – CHI-E. Small changes for the better are really huge. Theory proven by practice (Explicit & Tacit Learning)

Management Kaizen
Small changes for the better made by management to better align strategy, organization and policy with TPS philosophy in order to create a favorable environment for companywide continuous improvement.Ideal Condition
- Provide exact service or product immediately. - Perfect Quality - Continuous Improvement - Connection to Company

+

- Mutual Respect - Physical & Emotional Safety - Personal Development - Everybody, Everyday - Connection to Company

Customer Satisfaction

Employee Satisfaction

Current Condition

Countermeasures to close the gap between the current and idealconditions.

Strategy, organization and policy to close gap between current and ideal.

Human Development

Philosophy
Customer #1 Employees most important resource. Direct Observation Kaizen

TPS Philosophy
Theory Proven By Practice*
Customer #1.
 Provide the customer’s exact order immediately. EOQ = 1  Never pass a defect. AQL = 0  The customer sets the price. Profit = Price – CostDirect Observation
 Workplace is where value added activities take place.  Workplace is dynamic. Direct observation on regular basis is critical to understanding.  Best information comes from direct observation and involvement with the workplace.

Employees are the most important resource.

Kaizen

 People want to make valuable contributions to the world.  If employees truly understandvalue, they will gladly provide it.  People have limitless capability.

 Kaizen is small changes for the better which comes from the common sense and experience of the people who do the work.  Kaizen is for everyone, every day.  Continuous improvement never ends.

*Tacit Learning

Domain of Management Kaizen
“We all know, without having to be told, Measures that the world around us is a...