Lic Administracion
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Publicado: 25 de octubre de 2012
Fraud Case Study 11 – Avoid receiving inferior products
Author: ResourcesAdmin
Case Description:
“I ordered some metallic laminates from a supplier in China. I ordered 1 FCL ofmetallic laminates from this company. Before that I had ordered some samples from the company. The samples were very good, so I placed an order and sent the money. When the metallic sheetsarrived, all the sheets were of a very low quality and 25 % of the goods were damaged. All the products were very poor when compared to the samples. I asked the supplier to provide me withcompensation and to refund my money but they did not respond to my emails. Moreover, when I called they would not listen to me”.
Analysis of this case:
1.Make sure you do a thoroughinspection of the company before you trade with an International company: a Factory Audit; Production Inspection; and a Pre-shipment Inspection conducted by a third party company are very importantif your company is ordering a large quantity of goods from a company. This is the best way to protect your interests and reduce the risks involved in international trade. This is why,currently, more and more big buyers seek assistance from local inspection companies.
2. To protect your financial interests, use a secure payment method, such as L/C. You should also sign abusiness contract with your trading partner. You may also ask for a written guarantee ensuring that the products you order will be of the same quality as the samples you received. If you do have torequest a refund or take a company to court, this will be strong evidence.
3. If a trade dispute occurs, try better communication with your trading partner. Most disputes are solved afterdiscussing problems directly. Negotiate with your partner and try to find a reasonable solution. If the dispute cannot be solved after negotiations, try to get legal support to aid mediation.
Author: ResourcesAdmin
Case Description:
“I ordered some metallic laminates from a supplier in China. I ordered 1 FCL ofmetallic laminates from this company. Before that I had ordered some samples from the company. The samples were very good, so I placed an order and sent the money. When the metallic sheetsarrived, all the sheets were of a very low quality and 25 % of the goods were damaged. All the products were very poor when compared to the samples. I asked the supplier to provide me withcompensation and to refund my money but they did not respond to my emails. Moreover, when I called they would not listen to me”.
Analysis of this case:
1.Make sure you do a thoroughinspection of the company before you trade with an International company: a Factory Audit; Production Inspection; and a Pre-shipment Inspection conducted by a third party company are very importantif your company is ordering a large quantity of goods from a company. This is the best way to protect your interests and reduce the risks involved in international trade. This is why,currently, more and more big buyers seek assistance from local inspection companies.
2. To protect your financial interests, use a secure payment method, such as L/C. You should also sign abusiness contract with your trading partner. You may also ask for a written guarantee ensuring that the products you order will be of the same quality as the samples you received. If you do have torequest a refund or take a company to court, this will be strong evidence.
3. If a trade dispute occurs, try better communication with your trading partner. Most disputes are solved afterdiscussing problems directly. Negotiate with your partner and try to find a reasonable solution. If the dispute cannot be solved after negotiations, try to get legal support to aid mediation.
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