SUMARY OF QUALIFICATIONS.
More than 16 years experience.
Strong track record of maintaining consistent standards.
Excellent track recordof continually training outlet staffs.
Great ability to run energetic, informative daily lineups and maintain impeccable cleanliness standards.
Proven ability to maintain a strong presenceon the floor and closely coordinate opening and closing procedures.
Exceptional clear, concise written and verbal communication skills.
Proven track record of promoting an atmosphere ofteamwork.
Demonstrate ability to lead by example.
Excellent time management and organizational skills.
Remarkable knowledge of and the ability to use computers.
Strong customer serviceorientation.
Hotel Tamarindo Diria, Tamarindo Beach, Guanacaste. /188 Rooms
Food & Beverages Manager / 70 pax Staff in charge
Diria Restaurant, Matapalo, NiscoaFine Dinnig, Wet Bar, Media Luna Bar and Banquets, Events.
From: August 1st 2009 – Current Job.
Hilton Papagayo Resort, Papagayo, Guanacaste CR. / 202 Rooms
Restaurants and BQT´s Manager /Events, Catering,Room Service etc. Food & Beverages Department./Untill 2 June 2009. --- Staff in Charge 50 pax.
Outlets: Restaurante La Cosecha, Fine dinning the Dorado, RoomService, Banquets Department.
Guest Service Manager. – Hilton Papagayo Resort. From 23rd July 2006 untilljanuary 15th 2008. Special events, Banquest, Weddings, Conventions, Incentives Groups. Etc. Guest survey, Guest assistance, Service recovery etc.
Logistic and Transportation Manager. /16 jan2008 - till May. Bell Boys department and Transportation.
PREMIER FIESTA RESORT & SPA, / Papagayo / 202 Rooms.
Night Manager./Operations Night Shift sept. 15 2005 untill Octuber 22,nd...