Proces De Toma De Desiciones

Organization - decision-making in business
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Introduction
Decision-making is a crucial part of good business. The question then is ‘how is a good decision made?
One part of the answer isgood information, and experience in interpreting information. Consultation i.e. seeking the views and expertise of other people also helps, as does the ability to admit one was wrong and change one’smind. There are also aids to decision-making, various techniques which help to make information clearer and better analyzed, and to add numerical and objective precision to decision-making (whereappropriate) to reduce the amount of subjectivity.
Decision-making increasingly happens at all levels of a business. The Board of Directors may make the grand strategic decisions about investment anddirection of future growth, and managers may make the more tactical decisions about how their own department may contribute most effectively to the overall business objectives. But quite ordinary employeesare increasingly expected to make decisions about the conduct of their own tasks, responses to customers and improvements to business practice. This needs careful recruitment and selection, goodtraining, and enlightened management.
Types of Business Decisions
1. Programmed Decisions. These are standard decisions which always follow the same routine. As such, they can be written down into aseries of fixed steps which anyone can follow. They could even be written as computer program
2. Non-Programmed Decisions. These are non-standard and non-routine. Each decision is not quite the same asany previous decision.
3. Strategic Decisions. These affect the long-term direction of the business e.g. whether to take over Company A or Company B
4. Tactical Decisions. These are medium-termdecisions about how to implement strategy e.g. what kind of marketing to have, or how many extra staff to recruit
5. Operational Decisions. These are short-term decisions (also called administrative...