Process Management

Process Management
by

Sunil Thawani
thawanis@hotmail.com
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Purpose of the Presentation • Share with you:
– Why process management ? – What is process management ? – Linkbetween processes & Work Instructions ? – Benefits of process management.

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Process Definitions • Work gets done through processes; • Process is:
– “ a systematic set ofactivities directed toward the achievement of a specific goal “ (by Dr. Joseph Juran). – “ a group of related tasks that put together create value for customer “ (Michael Hammer & James Champy).process addrss.ppt 3

Basic Process Model
Supplier Customer

Input

Work Activity ( Value added over time)

Output

Tasks, People, Facilities Technology, Rules, Repeatable, Controllableprocess addrss.ppt

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Process Attributes”
• Flow horizontally across the organisation through functions • Invisible; • Repetitive; • Have an input and an output • Are “ unmanaged “ in traditionalorganisations • Need to be: – Controlled; – Managed; – Measured & – Continually improved (PDCA)
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Work Flown in Functional Organization o
R & D Pr t uc od i ce vi r Se ng piip Sh

Vision Development Manufacturing Process Objectives
Product

Customer

Customer Mission Customer

Distribution

Functional Objectives
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Top Management

KeyBusiness Objective

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Process Flows & Rework Between Departments
Business Management

Marketing Engineering Operations Distribution Finance Customer Satisfaction

Customer Needs

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Examples of Business Processes • • • • • • • Order fulfillment Product development Product Launch Procure material and services Invoicing Boarding pass for a seat in aircraft; Legaladvise etc.
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Quotes
• “ If you can’t describe what you are doing as a process, you do not know what you are doing “ • 94 % of the troubles belong to the system (common...