Red boock quotes

Thank You Very Much Holly’s Little Red Book of Quotes

Holly Stiel

The first step toward great service is WILLINGNESS.

“THANK YOU VERY MUCH.”
These are the four most important words you can ever say, or will ever hear.

WISDOM is ofttimes nearer when we stoop than when we soar.
William Wordsworth

SERVE, (from Latin: service = to serve) To exert onself continuously. To renderservice so as to benefit, help, or promote. To deliver in readiness. To furnish or supply. Synonyms: aid, advance, help, assist.

Remember who is in Don’t let the megatove energy of others attack you.

CONTROL

Never be angry at your weaknesses. As long as you acknowledge them, you can work on them. That’s the definition of EXCELLENCE

THE BUCK STOPS HERE:
When a customer asks you something,it becomes Y O U R responsibility.

CUSTOM, (from Latin: consuecere = to accustom) A habitual course of action; money, service, etc., rendered by a feudal tenants to his lord as due, also the obligation to give custom. See also CUSTOMER.

THE CUSTOMERS ARE ALWAYS RIGHT.
Even when they’re wrong, they’re right. That’s how it works.

In the real world there are YES and NO In SERVICE there areyes and “May I suggest the following?”

BEFORE STARTING ANY SHIFT:
1. Take three deep breaths. 2. Say: “I can do this.”

Quiet minds cannot be perplexed or frightened, but go on in fortune or misfortune at their own private pace, like a clock during a thunderstorm.
Robert Louis Stevenson

There is no sign above the entrance that tells the customers they have to be

WELL – MANNERED.When customers ask you for advice Find out about (It’s really not about you, it’s about them.)

them.

ANTICIPATE, (from Latin ante = Before + capere = to take) To act before another; preclude Or prevent by prior action, as to anticipate a problem.

If you ANTICIPATE a need, you won’t have to solve a problem, and you’ll save yourself a lot of stress,

time and energy.

A GREAT STRESSRELIEVER:
Anticipate problems and establish alternatives.

LIFE is pretty basic, so customers will only rarely surprise you. When they do,

thank them.

YOU DO SOMETHING.

Style is HOW

It is a luxury To be understood.
Ralph Waldo Emerson

“He was so rude, poor soul.

Thank goodness I don’t have that life!” Dead people The do the SAME thing all the time. Living people do DIFFERENTthings all the time. That’s the difference.

All service is

SALESMANSHIP

If you acknowledge DISTRACTIONS you’re wasting your time, because distractions are not important.

Some days are just horrible.
The cure is tomorrow.

The President serves his term. We all serve.

Imagine that

Service
Is the Olympics: Keep trying to break those world records.

Recycle.

If you don’thave a recycling program at work, offer to organize one. (It will make you think about resources.)

Do one thing at a time. Even if you have to do it quickly, it should always be done

WELL.

At the end of every day, Ask yourself how you did on a scale of one to ten. And the result is only

for you.

Perception
IS YOUR CHOICE.

Service is the opportunity to make a difference insomeones’s life.

Even if you are dealing with a customer for just a few minutes, you are establishing a

relationship.

(Relationships need to be nurtured.)

Relationship, (from Latin: referre = to bear together)
The state of being mutually interested. Reverence or respect for another. To be involved, concerned.

NURTURE, (from Latin: nutrire = to nurse) To foster, educate, or nourish, as withfood.

Don’t be hard on yourself.
As long as you know that you want to learn and improve, you’ll keep moving forward no matter what little failures you may have along the way.

Everyone uses the FAVOR BANK. But just like at a real bank, you have to make deposits before you can make withdrawals.

If your company has a

MISSION STATEMENT
memorize it.

What really flatters someone is...