Housekeeping Report

Executive Summary

This document describes the housekeeping department´s daily duties, observed during a work placement at Rydges Hotel “Bell City”. The main focus is the importance of the Housekeeping department, the use of chemicals, rooms tasks, cleaning equipment, staff incentives, security methods to follow, supervisor duties and the importance of daily briefings.
The aim of this reportis to submit what has been learned at the work placement and analyse the significance of Housekeeping departments in a hotel business.

Table of Contents

1.0 Introduction…………………………………..……………………….2
2.0 Work experience report………..……..……………………..………3
2.1 Housekeeping…………………………………………………….3
2.2 Daily Tasks………………………........………………………….3
2.3 Room Tasks………………………………………………………4
2.4 CleaningEquipment…………………………….………………..4
2.5 Daily Briefings…………………………………....……………....5
2.6 Staff Incentives/ benefits/ rewards……………………………..6
2.7 Security…………………………………………………………....6
2.8 Supervisor duties………………………………………………....7
3.0 Conclusion……………………………………………………….......8
4.0 References …………………………………………………………..8

1.0 Introduction

This report provides information about the Housekeeping department and itsimportance within the lodging industry. Included within is an analysis of the daily tasks of housekeepers and supervisors. An overview is provided of the main duties performed in a regular day in a hotel by the department of housekeeping, such as daily briefings and security methods.
The hard work of these people is measured as an important and significant value for a hotels daily performance.

2.0Work experience report

2.1 Housekeeping
Housekeeping is the department responsible for the cleanliness of rooms, public areas, hallways and laundry services in a hotel (Silver Cloud Inns & Hotels `n.d´). Furthermore, this department works in conjunction with the maintenance department to offer guests a comfortable, clean and functional space to stay.
2.2 Daily Tasks
1. Sign arrival
2.Prepare work trolley with al the equipment necessary for the day.
3. Pick-up housekeeping task sheet (this report informs the housekeeper of the rooms that have been assigned and the status of those rooms eg. Departure)
4. Start working
5. 10:30 am go to briefing
6. Go back to work
7. 1:00 pm lunch
8. Go back to work
9. Once all the assigned rooms are finished, advise inspectors so they canapprove the rooms. If the supervisor detects something wrong, it is necessary to go back to the room and fix it.
10. Submit task sheet to the housekeeping office to account the number of rooms cleaned.
11. Leave trolley tidy for next day.

2.3 Room Tasks
1. Knock door three times announcing `Housekeeping´.
2. Enter the room and open curtains, if the room has windows open them to allowventilation.
3. Make Bed (change linen, four pillow cases, two plain linens and one top sheet)
4. Clean and disinfect toilet
5. Replace towels (two shower towels, two hand towels and one bathroom mat)
6. Replace Amenities (shampoo, conditioner, soap, shower cap)
7. Do a triangle end on the toilet paper (to ensure no one has used the toilet after the clean)
8. Empty trash cans
9. Remove dust andstains from furniture (mirrors, table, tv)
10. Replace sugar, coffee, tea and milk if required (four coffees, four teas, four sugar, one milk)
11. Check for missing cups, glasses and hairdryer. If missing replace.
12. Vacuum
13. Close windows if opened.
14. Stand at the door and have a last quick look to detect any missing thing.
These duties may vary on the status of the rooms.

2.4Cleaning Equipment
• Vacuum
• Rags, wiping cloths
• Rubbish bags
• Chemicals:
1. Buddy: cream for removing marks and stains from hard surfaces without scratching
2. Retreat: cream used for bleaching toilets and showers
3. Blue spray: used for glass surfaces.
4. Pink Spray: disinfectant for cleaning toilets
5. Green Spray: lemon de-odorize, good for cleaning sofas, tables and to spray on...