8 Disiplinas
Páginas: 5 (1171 palabras)
Publicado: 24 de febrero de 2010
ABB
Tracking Number:
Step Action 0 The Planning Stage 1 Establishing the Team 2 Problem Definition / Statement & Description
8D :: Problem Solving Worksheet
Customer Number: Response Due Date:
8-D is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination to details of problems and provide solutions.Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-D provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution actually works. Rather than healing the symptom, the illness is cured, thus, the same problem is unlikely to recur.
3 Developing Interim Containment Action 4 Identifying & Verifying Root Cause 5Identifying Permanent Corrective Actions (PCA) 6 Implementing & Validating PCA 7 Preventing Recurrence 8 Recognizing Team Efforts
Registered problem and Short Term Corrective Action in place in house.
Long Term Corrective Action developed but not implemented.
Long Term Corrective Action implemented. Monitoring/evaluating effectiveness.
Long Term Corrective Action confirmed effective.Problem closed.
The Planning Stage:
0
The 8-D method of problem solving is appropriate in "cause unknown" situations and is not the right tool if concerns center solely on decision-making or problem prevention. 8-D is especially useful as it results in not just a problem-solving process, but also a standard and a reporting format. Does this problem warrant/require an 8D? If so comment whyand proceed.
Is an Emergency Response Action Needed?
(If needed document actions in Action Item Table)
Establishing the Team:
Team Goals: Team Objectives: Skills Responsibility
1
Establish a small group of people with the process/ product knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions.Department Name
Problem Definition
2A
Provides the starting point for solving the problem or nonconformance issue. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.
Part Number(s): Customer(s): List all of the data and documents that might help you to define the problem more exactly? Action Plan to collect additional information:Sketch / Photo of Problem
Prepare Process Flow Diagram for problem use a separate sheet if needed
Page 1 of 8
3.03.P01.F07_8D Worksheet Rev 0, March 18, 2009
ABB
2B
IS
Who is affected by the problem? Who first observed the problem? To whom was the problem reported?
8D :: Problem Solving Worksheet
IS NOT
Who is not affected by the problem? Who did not find the problem?
WhoWhat type of problem is it? What has the problem (part id, lot #s, etc)?
What does not have the problem? What could be happening but is not? What could be the problem but is not?
What
What is happening with the process & with containment? Do we have physical evidence of the problem? Why is this a problem (degraded performance)?
Why is it not a problem?
Why
Is the processstable?
Where was the problem observed?
Where could the problem be located but is not? Where else could the problem be located but is not?
Where
Where does the problem occur?
When was the problem first noticed?
When could the problem have been noticed but was not?
When
When has it been noticed since?
Quantity of problem (ppm)?
How many could have the problem but don’t?How big could the problem be but is not?
How Much/ Many
How much is the problem costing in dollars, people, & time?
What is the trend (continuous, random, cyclical)?
What could the trend be but is not?
How Often
Has the problem occurred previously?
Problem Description
(based on the information gathered so far, provide a concise problem description)
2C
Page 2 of 8...
Tracking Number:
Step Action 0 The Planning Stage 1 Establishing the Team 2 Problem Definition / Statement & Description
8D :: Problem Solving Worksheet
Customer Number: Response Due Date:
8-D is a quality management tool and is a vehicle for a cross-functional team to articulate thoughts and provides scientific determination to details of problems and provide solutions.Organizations can benefit from the 8-D approach by applying it to all areas in the company. The 8-D provides excellent guidelines allowing us to get to the root of a problem and ways to check that the solution actually works. Rather than healing the symptom, the illness is cured, thus, the same problem is unlikely to recur.
3 Developing Interim Containment Action 4 Identifying & Verifying Root Cause 5Identifying Permanent Corrective Actions (PCA) 6 Implementing & Validating PCA 7 Preventing Recurrence 8 Recognizing Team Efforts
Registered problem and Short Term Corrective Action in place in house.
Long Term Corrective Action developed but not implemented.
Long Term Corrective Action implemented. Monitoring/evaluating effectiveness.
Long Term Corrective Action confirmed effective.Problem closed.
The Planning Stage:
0
The 8-D method of problem solving is appropriate in "cause unknown" situations and is not the right tool if concerns center solely on decision-making or problem prevention. 8-D is especially useful as it results in not just a problem-solving process, but also a standard and a reporting format. Does this problem warrant/require an 8D? If so comment whyand proceed.
Is an Emergency Response Action Needed?
(If needed document actions in Action Item Table)
Establishing the Team:
Team Goals: Team Objectives: Skills Responsibility
1
Establish a small group of people with the process/ product knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions.Department Name
Problem Definition
2A
Provides the starting point for solving the problem or nonconformance issue. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.
Part Number(s): Customer(s): List all of the data and documents that might help you to define the problem more exactly? Action Plan to collect additional information:Sketch / Photo of Problem
Prepare Process Flow Diagram for problem use a separate sheet if needed
Page 1 of 8
3.03.P01.F07_8D Worksheet Rev 0, March 18, 2009
ABB
2B
IS
Who is affected by the problem? Who first observed the problem? To whom was the problem reported?
8D :: Problem Solving Worksheet
IS NOT
Who is not affected by the problem? Who did not find the problem?
WhoWhat type of problem is it? What has the problem (part id, lot #s, etc)?
What does not have the problem? What could be happening but is not? What could be the problem but is not?
What
What is happening with the process & with containment? Do we have physical evidence of the problem? Why is this a problem (degraded performance)?
Why is it not a problem?
Why
Is the processstable?
Where was the problem observed?
Where could the problem be located but is not? Where else could the problem be located but is not?
Where
Where does the problem occur?
When was the problem first noticed?
When could the problem have been noticed but was not?
When
When has it been noticed since?
Quantity of problem (ppm)?
How many could have the problem but don’t?How big could the problem be but is not?
How Much/ Many
How much is the problem costing in dollars, people, & time?
What is the trend (continuous, random, cyclical)?
What could the trend be but is not?
How Often
Has the problem occurred previously?
Problem Description
(based on the information gathered so far, provide a concise problem description)
2C
Page 2 of 8...
Leer documento completo
Regístrate para leer el documento completo.