Finanzas

Audatex uses PDCA and ITIL to improve its Service Offerings.

Audatex is a UK based subsidiary of the Soleara Company. It operates as a Service Provider for body shops and insurance companies.Audatex offers an integrated suite of software to support auto insurance collision repair shops in automatic claims processing, repair job estimating and shop management. The Audatex software enablesinsurance firms to increase customer satisfaction by shortening repair times, reducing loss adjustments expenses and improving claims processing control and efficiency. The system includes support forsuch actions as ordering courtesy cars, sending text messages to customers to provide them with progress updates on their repair job, ordering parts from suppliers for repair, invoicing insurancecompanies and matching invoices to repair estimates.
The firm must invest heavily in product development, new technology and improved products and services to remain competitive. To that end, Audatexrecently converted from a stand-alone software package that ran on a user’s personal computer to a Web-based service that users access over the internet. The new infrastructure allows product specificationsand other information to be updated once at a central point rather than multiple times on a site-by-site basis.
Ross McEleny, IT services director at Audatex, recognized that running the Web-basedsystem would introduce new, demanding requirements for security, regulation and service levels. Audatex must not only meet these requirements but avoid passing unnecessary costs along to its customers.Also, because Audatex stores and manages data centrally on behalf of its many clients, it has a legal level of responsibility under regulations such as the Data Protection Act, the main legislationthat covers the protection of personal data in the UK. From an insurer’s point of view, Audatex has to make data both higly available and highly secure, as well as keep it safe for seven years in...