Historiadores

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  • Publicado : 8 de septiembre de 2012
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1Sample Templates

ORDER CANCELLATION TASK:
I informed the customer that I will send a request to have the order cancelled and it will be cancelled as long as it's not in the shipping process and we can not guarantee that the order will be cancelled and there is still a possibility that the order will be shipped out. Please send an email to the customer after verifying the status of the ordercancellation.

Order ID:
Title:
Customer's name:
Customer's email:

Thank you,
Mario Dilbert

CHARGE INQUIRY:
called in regarding the charges on the credit card, informed them about the item that they purchased and their membership. Mario Dilbert

CHARGES INQUIRIES & MEMBERSHIP CANCELLATION
called to ask about the charges $9.95 on the account. I informed the customer about thedetails of the charges and reminded the customer about the membership. Customer wants to cancel the membership. I processed the cancellation as per customer's request. Customer was satisfied. Mario Dilbert

BBV Cancellation #


CHARGES INQUIRIES & BOTH MEMBERSHIP CANCELLATION
called to ask about the charges $9.95 on the account. I informed the customer about the details of the charges andreminded the customer about the memberships. Customer wants to cancel the memberships. I processed the cancellations as per customer's request. No further requests were made. The customer was satisfied. Mario Dilbert

BBV cancellation #
RG cancellation #

Not Aware of Membership - CANCELLATION
called to cancel the membership. I processed the cancellation as per customer's request. Thecustomer was satisfied. Mario Dilbert

Cancellation #


CANCELLATION BOTH MEMBERSHIPS
called to cancel the memberships. I processed the cancellations as per customer's request. No further requests were made. The customer was satisfied. Mario Dilbert

BBV cancellation #
RG cancellation #


CANCELLATION OF MEMBERSHIP WITH REFUND: 1 month
called to cancelthe membership. Customer is adamantly/persistently asking for a 1 month membership refund, I canceled the membership and processed the refund for $9.95 as per customer's request. (No chargeback/inquiry). Customer was satisfied. Mario Dilbert

BBV Cancellation # REF


CANCELLATION OF MEMBERSHIP WITH REFUND: 2 month
called to cancel the membership. Customer isadamantly/persistently asking for a 2 month membership refund, I canceled the membership and processed the refund for $19.90 as per customer's request. (No chargeback/inquiry). Customer was satisfied. Mario Dilbert

BBV Cancellation # REF


CHARGE AFTER CANCELLATION:
called in asking why there was a charge after the membership was canceled. I informed her the date of thecancellation and the date of the last charge and informed the customer that the charge was already made when she called in to cancel the membership but assured her that the membership was already canceled and there will be no further charges to be made. Customer understood. Mario Dilbert


ORDER INQUIRY WITH CANCEL MEMBERSHIP:
called in regarding the item ordered, I informed about the current status ofthe order. As per procedure, I reminded the customer about the active membership. The customer wants to cancel the membership. I canceled the membership as requested. Customer was satisfied. Mario Dilbert


$1.00 CHARGE:
called in regarding the $1.00 charge on the account, informed the customer about the charge and advised the $1.00 was already refunded on the account. Confirmed thecancellation of the membership and informed the customer that there will not be further charges to be made. She understood. Mario Dilbert


NOT THE AUTHORIZED USER:
called in to inquire about charges on the account but the caller cannot verify the information and is not the authorized user. I informed the caller to have the authorized user call us for further assistance. The caller understood. Mario...
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