'As aglobal provider of IT outsourcing services, we rely on ITIL for consistent service delivery around the world. CA tools give us an ITIL-based foundation for all of our processes, and a fully integratedservice delivery platform that we have deployed on a global basis,' said Vicki Neville, global practice manager, ITIL Consulting, TechTeam Global. 'We use CA Service Desk Manager r12 both in house aswell as for several of our outsource helpdesk clients, and we are delighted with how it helps us facilitate and automate our Incident, Problem, Change and Configuration Management processes.'
'CAis committed to delivering our customers out-of-the-box Service Management best practices to reduce total cost of ownership. From its inception, we built CA Service Desk Manager on a framework ofembedded ITILprocesses and the ability to tightly integrate with other CA and third-party IT solutions,' said Brian Bell, senior vice president and general manager, CA Service Management. 'The PinkVERIFYcertification of all 14 ITILprocesses is proof that CA is driving true IT process improvements and Lean IT efficiency in accordance withITIL best practices.'
About CA Service Desk Manager
CAService Desk Manager is a versatile, comprehensive IT support solution that helps customers build superior Request, Incident, Problem and change management processes, with simplified and enhanced change...