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Licensed to Gustavo Simues

A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 2.0
Order ID: IIBA-200911231134-455082

Licensed to Gustavo Simues

International Institute of Business Analysis, Toronto, Ontario, Canada. ©2005, 2006, 2008, 2009, International Institute of Business Analysis. All rights reserved. Portions of Appendix A: Glossaryare from The Software Requirements Memory Jogger, by Ellen Gottesdiener, ©2005 GOAL/QPC and are used with permission. Cover Image ©2006 Media Group. Version 1.0 and 1.4 published 2005. Version 1.6 Draft published 2006. Version 1.6 Final published 2008. Version 2.0 published 2009. Second Printing. ISBN-13: 978-0-9811292-1-1 (print) ISBN-13: 978-0-9811292-2-8 (PDF and EBook)Permisson is granted to reproduce this document for your own personal, professional, or educational use. If you have purchased a license to use this document from IIBA®, you may transfer ownership to a third party. IIBA® Members may not transfer ownership of their complimentary copy. This document is provided to the business analysis community for educational purposes. IIBA® does not warrant that itis suitable for any other purpose and makes no expressed or implied warranty of any kind and assumes no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information contained herein. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned byInternational Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis. CMMI® is a registered trademark of Carnegie Mellon University. COBIT is a trademark of the Information Systems Audit and ControlAssociation and the IT Governance Institute. ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. TOGAF is a trademark of The Open Group in the US and other countries. Zachman Framework for Enterprise Architecture is a trademark of the Zachman Institute for Framework Advancement. No challenge to the status or ownership of these or anyother trademarked terms contained herein is intended by the International Institute of Business Analysis. Any inquiries regarding this publication, requests for usage rights for the material included herein, or corrections should be sent by email to

Order ID: IIBA-200911231134-455082

Licensed to Gustavo Simues

Table of Contents
Preface Chapter 1: Introduction
1.1 1.2 1.31.4 1.5 1.6 1.7 1.8 What is the Business Analysis Body of Knowledge? What is Business Analysis? Key Concepts Knowledge Areas Tasks Techniques Underlying Competencies Other Sources of Business Analysis Information

1 3
3 3 4 6 8 13 15 15

Chapter 2: Business Analysis Planning & Monitoring
2.1 2.2 2.3 2.4 2.5 2.6 Plan Business Analysis Approach Conduct Stakeholder Analysis Plan BusinessAnalysis Activities Plan Business Analysis Communication Plan Requirements Management Process Manage Business Analysis Performance

17 24 31 37 42 49

Chapter 3: Elicitation
3.1 3.2 3.3 3.4 Prepare for Elicitation Conduct Elicitation Activity Document Elicitation Results Confirm Elicitation Results

54 56 59 61

Chapter 4: Requirements Management & Communication
4.1 4.2 4.3 4.4 4.5Manage Solution Scope & Requirements Manage Requirements Traceability Maintain Requirements for Re-use Prepare Requirements Package Communicate Requirements

63 67 70 72 77

Chapter 5: Enterprise Analysis
5.1 5.2 5.3 5.4 5.5 Define Business Need Assess Capability Gaps Determine Solution Approach Define Solution Scope Define Business Case

81 85 88 91 94 iii

BABOK® Guide, Version...
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