Sr rbm

Solo disponible en BuenasTareas
  • Páginas : 32 (7773 palabras )
  • Descarga(s) : 0
  • Publicado : 25 de agosto de 2012
Leer documento completo
Vista previa del texto
Microsoft® Operations Framework

Version 4.0

MOF Overview

Published: April 2008
For the latest information, please see

Copyright © 2008 Microsoft Corporation. All rights reserved. Complying with the applicable copyright laws is your responsibility. By using or providing feedback on this documentation, you agree to thelicense agreement below.
If you are using this documentation solely for non-commercial purposes internally within YOUR company or organization, then this documentation is licensed to you under the Creative Commons Attribution-NonCommercial License. To view a copy of this license, visit or send a letter to Creative Commons, 543 Howard Street, 5thFloor, San Francisco, California, 94105, USA.
This documentation is provided to you for informational purposes only, and is provided to you entirely "AS IS". Your use of the documentation cannot be understood as substituting for customized service and information that might be developed by Microsoft Corporation for a particular user based upon that user’s particular environment. To the extentpermitted by law, MICROSOFT MAKES NO WARRANTY OF ANY KIND, DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, AND ASSUMES NO LIABILITY TO YOU FOR ANY DAMAGES OF ANY TYPE IN CONNECTION WITH THESE MATERIALS OR ANY INTELLECTUAL PROPERTY IN THEM.
Microsoft may have patents, patent applications, trademarks, or other intellectual property rights covering subject matter within this documentation. Exceptas provided in a separate agreement from Microsoft, your use of this document does not give you any license to these patents, trademarks or other intellectual property.
Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos,people, places and events depicted herein are fictitious.
Microsoft, Excel, and Visio are registered trademarks of Microsoft Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
You have no obligation to give Microsoft any suggestions, comments or other feedback ("Feedback")relating to the documentation. However, if you do provide any Feedback to Microsoft then you provide to Microsoft, without charge, the right to use, share and commercialize your Feedback in any way and for any purpose. You also give to third parties, without charge, any patent rights needed for their products, technologies and services to use or interface with any specific parts of a Microsoft softwareor service that includes the Feedback. You will not give Feedback that is subject to a license that requires Microsoft to license its software or documentation to third parties because we include your Feedback in them.


Introduction to MOF 1
Goal of MOF 1
How to Use MOF 1
The IT Service Lifecycle 2
The Lifecycle Phases 2
ServiceManagement Functions Within the Phases 3
Management Reviews 4
Goals and Functions of the IT Service Lifecycle Phases 7
Plan Phase 7
Deliver Phase 9
Goals of the Deliver Phase 10
Operate Phase 12
Manage Layer 14
Objectives, Risks, and Controls 16
MOF Applied 17
Governance, Risk, and Compliance SMF 17
Policy SMF 18Reliability SMF 18
Financial Management SMF 19
Business/IT Alignment SMF 19
Change and Configuration SMF 19
Portfolio Management Review 19
Team SMF 19
Envision SMF 20
Project Planning SMF 20
Project Plan Approved Management Review 20
Build SMF 20
Stabilize SMF 21
Release Readiness Management...