Published: April 2008
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Introduction to MOF 1
Goal of MOF 1
How to Use MOF 1
The IT Service Lifecycle 2
The Lifecycle Phases 2
ServiceManagement Functions Within the Phases 3
Management Reviews 4
Goals and Functions of the IT Service Lifecycle Phases 7
Plan Phase 7
Deliver Phase 9
Goals of the Deliver Phase 10
Operate Phase 12
Manage Layer 14
Objectives, Risks, and Controls 16
MOF Applied 17
Governance, Risk, and Compliance SMF 17
Policy SMF 18Reliability SMF 18
Financial Management SMF 19
Business/IT Alignment SMF 19
Change and Configuration SMF 19
Portfolio Management Review 19
Team SMF 19
Envision SMF 20
Project Planning SMF 20
Project Plan Approved Management Review 20
Build SMF 20
Stabilize SMF 21
Release Readiness Management...