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|Last updated at 14:31 BST, Friday, 23 October 2009|
|Silent phone calls |
|When you pick upa ringing phone and hear silence at the other end, it can be frightening. However, most of these calls are |
|made not by villains but by computers at call centres. Now in the UK such centrescould be fined up to £2m for causing |
|It's an annoying thing many households have to tolerate - answering the phone to find nobodyon the other end of the line. They|
|are often from a company's call centre which uses automatic dialling in the hope of selling you something. But if there aren't |
|enough staff on hand to speak,the call into your home stays silent. |
|Industry regulator, Ofcom, says it's a breach of their guidelines for businesses who make persistentunwanted phone calls. And|
|now those caughtbreaking the law could face fines of £2m. |
|David Hickson, campaigner: 'We don'tknow how much ofa deterrent it will be. The point is that the action point of Ofcom should|
|be to stop people from making silent calls, not just to penalise them.'|
|Despite previous attempts to solvethis, almost half of the UK still receives silent phone calls. So officials will hope the |
|threat of a bigger fine can help eradicate...