Bmc Dashboard For Bms

DATASHEET

BMC Dashboards for BSM
Provides highly interactive, real-time access to key service support and operations metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals.

Business Challenge
Key Benefits
BMC Dashboards for BSM provides a graphical view of key metrics that helps IT management: » Visualize, in real-time, IT effectiveness insupporting critical business services and processes » Consolidate silo data into servicecentric business intelligence in a single pane of glass » Share and communicate business metrics and goals to stakeholders at all levels » Align IT service support and IT operations with ITIL best practices framework Providing proper management visibility into key IT performance indicators is imperative torunning and maintaining an effective IT organization that consistently meets the demands and needs of the business. Unfortunately, these indicators and metrics are often scattered across various IT management tools and applications, making it difficult to gain management-level visibility into overall IT performance. How does IT management get visibility into the performance of their organization,including where it needs work and where it excels? To answer this question, management typically needs to consult their direct reports for answers, and then attempt to consolidate data from multiple groups into meaningful metrics. This manual process is not only time consuming, but also results in a lack of real-time information. As a result, IT organizations struggle with manual processes forcollecting and analyzing various data points — instead of spending time on improving service level commitments to their customers and the business.

The BMC Solution
BMC Dashboards overcomes the challenge of siloed data by consolidating key IT metrics from the five BSM disciplines into a “single pane of glass” dashboard view. IT managers have immediate access to the information they need and can viewmultiple data points at the same time to get a broad understanding of the relationship between metrics. This consolidated view enables IT management to understand service availability, impact metrics, and process data, such as associated incidents and problems, as well as recent changes to configurations that could affect business service availability. By providing real-time access to key ITmetrics, BMC Dashboards helps IT managers optimize decisions and improve success of their IT support functions. BMC Dashboards for BSM: » Provides a highly intuitive, rich, interactive web interface of real-time metrics aggregated across IT processes » Includes best practice metrics and key performance indicators aligned with ITIL best practices » Supports role-based views that can be customized andpersonalized by the user » Includes an easy to use “wizard” to integrate and correlate custom data sources with BMC data » » Provides drill-down capabilities for deeper analysis Can be implemented on premise or on demand (SaaS) Figure 1. BMC Dashboards provides real-time access to metrics across all BSM disciplines.
®

Rich, Interactive Web Interface
BMC Dashboards provides a customizable,extensible collection of ITIL-based metrics that are displayed in visual

metric containers called “pods” to make up a single, consolidated dashboard view. These pods are flexible enough to display information across more than one dimension of metric data, such as being able to analyze and visualize data by status, priority, or region with extended, predefined, or customized points of time. Thismultidimensional analysis allows you to see your business data from many different angles. For example, you can view the total number of changes by region, further categorized by status and priority over week, month, and quarter. An extensive range of chart types are provided, as are pop-ups with detailed information.

BSM Integrations
BMC Dashboards for BSM integrates cross-discipline metrics...