Encuesta

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  • Publicado : 9 de marzo de 2011
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taCustomer Service Survey
On a scale of 1 to 10 (10 being very likely), how likely is it that if needed, you use Customer Service again in the future?
1 10

How would you rate your most recentvisit to our 'YourCompanyHere' in the following categories:
Excellent Very Good Average Poor Unacceptable
Polite and respectful employees
Knowledgeable employees
Getting issue resolve quicklyWhen did you first call customer support?
(mm/dd/yyyy)
Was your call answered by a representative within a minute?
Yes No
About how long did it take from the moment you walked into'YourCompanyHere' to the moment you left?
minutes
Please rate the overall performance of YourCompany's entire Customer Services Organization (Support, Training, Installation and Documentation).
Poor
1
2Average
3
4 Excellent
5
The efficiency of call handling
Communications and follow-ups
Resolution of the issue
Response time
The help you needed was offered
All things considered, over thenext 12 months, how likely are you to go to another company for this service?
Certain
High chance
50-50
Low chance
Never
How satisfied are you with the following:
Poor
1
2 Average
34 Excellent
5
Documentation provided by Company
Amount of contact between you and the Company
The quality of the sales department
Communications with service support

What about the servicecould be improved?
Service can be faster/more efficient
Employees could be friendlier
Employees should communicate better with clients
Store needs to be cleaner
The location needs parkingThe location needs to be closer
Other
Please tell us what we should do to improve the quality of support we provide to you.

Customer Satisfaction Survey

Overall, how satisfied are you with'YourCompanyHere'? |
|
Very Dissatisfied
1 |
2 |
3 |
4 | Neutral
5 |
6 |
7 |
8 | Very Satisfied
9 |
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