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ITIL® V3 Foundation Exam - The Study Guide

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ITIL® V3 Foundation Exam
The Study Guide

Copyright protected.Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net

Colophon
Title: Editors (Inform-IT): Authors: ITIL® V3 Foundation Exam - The Study Guide Jan van Bon (Managing editor) Arjen de Jong Axel Kolthof Mike Pieper Ruby Tjassing Annelies van der Veen Tieneke Verheijen Van Haren Publishing, Zaltbommel, www.vanharen.net CO2 Premediabv, Amersfoort - NL 978 90 8753 069 3 First edition, second impression with amendment, August 2009

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© Van Haren Publishing, 2008 © Crown copyright material is reproduced with the permission of the Controller of HMSO and Queen’s Printer for Scotland. Crown copyright material published under license from the Controller of Her Majesty’s StationeryOffice. All rights reserved. No part of this publication may be reproduced in any form by print, photo print, microfilm or any other means without written permission by the publisher. Although this publication has been composed with much care, neither author, nor editor, nor publisher can accept any liability for damage caused by possible errors and/or incompleteness in this publication. TRADEMARKNOTICES ITIL® and PRINCE2™ are Registered Trade Marks and Registered Community Trade Marks of the Office of Government Commerce, and are Registered in the U.S. Patent and Trademark Office. COBIT® is a registered trademark of the Information Systems Audit and Control Association (ISACA)/ IT Governance Institute (ITGI). The PMBoK® is a registered trademark of the Project Management Institute (PMI).Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net

Foreword
This concise Study Guide provides details on the ITIL V3 Qualification Scheme, a practical introduction to the content of the five ITIL V3 core books, and an extensive set of exam questions to support the best exam preparation. It explains thestructure of the new Service Lifecycle in the context of IT service management principles, and explains what functions and processes are. Each of the phases in the Service Lifecycle is discussed in detail, including all functions and processes. Each chapter follows a standardized structure, and ends with a number of sample exam questions. At the end of the guide, a full set of 40 sample...