Manual de correspondencia - onu

ST/DCS/4/ Rev.1

United Nations Correspondence Manual
A guide to the drafting, processing and dispatch of official United Nations communications

United Nations

ST/DCS/4/Rev.1

Department of General Assembly Affairs and Conference Services

United Nations Correspondence Manual
A guide to the drafting, processing and dispatch of official United Nations communications

UnitedNations • New York, 2000

  





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Introductory note

The United Nations Correspondence Manual is intended to serve as a guide to the drafting of official correspondence in English, the processing and dispatch of official communications and the handling of incoming and outgoing communications. The present revised version supersedes the United Nations Correspondence Manual issued in 1984 (ST/DCS/4) and contains newsections on electronic communications. Although the Manual is concerned primarily with policies and practices at Headquarters, the broad policies and procedures set forth here are of general applicability and it is expected that offices away from Headquarters will follow these instructions, adapting them to local needs if necessary. The Manual was prepared by the Interpretation, Meetings andPublishing Division and the Translation and Editorial Division of the Department of General Assembly Affairs and Conference Services with the assistance of the Staff Development Services, Office of Human Resources Management, and the Information Technology Services Division and the Special Services Section of the Facilities Management Division, Office of Central Support Services.

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ContentsChapter

Paragraphs

Page

I. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 II. Responsibility for correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11 A. Departments and offices originating correspondence . . . . . . . . . . . . . .. . . . . 3–5 B. Department of General Assembly Affairs and Conference Services . . . 6–8 C. Office of Central Support Services, Department of Management . . . . . 9–11 III. Preparing and processing correspondence: general guidelines . . . . . . . . . . . . 12–56 A. Preparing correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–46 B.Processing correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47–56 IV. Guidelines for specific types of correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . 57–128 A. Memoranda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57–75 B. Letters: general guidelines . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76–92 C. Informal letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93–102 D. Formal letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103–111 E. Letters for signature bythe Secretary–General . . . . . . . . . . . . . . . . . . . . 112–114 F. Notes verbales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115–128 V. Guidelines for electronic communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129–142 A. Electronic mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....