Detección de necesidades de capacitación

Training Needs Assessment Methodology - A Toolkit

TABLE OF CONTENTS

Page No

Multi-Leval Needs Assessment - Introduction

2

1 Multi-Level Needs Assessment Process - An Overview

4

2 Determine Agency Benefits of Needs Assessment

8

3 Plan to Conduct Needs Assessment

14

4 Conduct Needs Assessment

27

5 Follow-up Activities

60

6 Sample Needs Assessment -Tools and Techniques

67

References

76

A brief note about the Toolkit A systematic and periodic review of current and foreseeable organizational training needs links training to real world results and goals. It provides a realistic basis upon which to plan, budget, direct, and evaluate an effective training program. Training Needs Assessment (TNA) takes cognizance of the need todevelop competent, resourceful and responsible personnel in the government to steer the tasks of nation building. It seeks to strengthen the capacity for effectiveness of public service at all levels of government through the delivery of continuous, competency-based, responsive and demand-driven training. The rationale for individual skills enhancement can be linked with organizational, task and jobcompetency in the TNA deliverables. At the organizational level, capacity building requires the elaboration and establishment of enabling management systems, structures, processes, and procedures. At the policy and institutional level, capacity building includes making legal and regulatory changes to enable the leaders at all levels to enhance their capacities. This toolkit is intended as astep-by-step guide for managers, senior officers, and trainers interested in designing, implementing and monitoring Training Needs Assessment (TNA) in government organizations. It has been designed, keeping in view the needs of Government organizations in India, and is based on the lessons and experiences drawn from a large variety of sectors in different countries across the world. This toolkit encouragesthe user to adopt the needs assessment process prescribed therein. The user may add additional steps or expand or modify the existing ones to plan and conduct needs assessments that bring the greatest benefits to his/her department.

Training Needs Assessment Methodoloty - A Toolkit

Multi-Leval Needs Assessment - Introduction
Departments are working towards reducing the barriers associatedwith bureaucracy and increasing the flexibility of employees and work teams to accomplish the department’s mission. As a result, there is a need for well-trained, responsive workforce capable of meeting tomorrow’s challenges: improving the quality of work and service to the Indian citizens. This movement brings human resources development (HRD) to the forefront of the national agenda. Asdepartments look at training and development as a necessary investment in people, they must assess priority needs of the organization and direct training to those areas. This is most effectively accomplished through a process to systematic determination of training needs. Strengthening Training Needs Assessment After much consultation and deliberation with various departments, CGG established guidingprinciples on training needs assessment. This handbook outlines a “step by step” approach, based on the principles and “best practices” in needs assessment to support departments’ needs assessment efforts. As a result, departments can link training to performance goals, enabling them to prioritize training needs and make accountable decisions on investing training resources. Multi-level NeedsAssessment Process The purpose of needs assessment is to identify performance requirements or needs within a department/organization in order to channelize resources into areas of greatest need – those that closely relate to fulfilling the organizational mission, improving productivity, and providing quality services. A purposive needs assessment seeks to address the following key questions. How does...