Opera Pms

Chapter 3 - Reservations

43

44

New Reservations
In this chapter, we learn creating, editing, and canceling reservations in OPERA PMS. In addition, there is instruction on the many options for reservations that we may use to better serve our guests.

New Reservation with Rate Query

Begin a reservation with a rate and availability search. Follow the steps below to perform a RateQuery. 1. Use the F5 function key to open the RATE INFORMATION screen, then select Rate Query or from the main menu, select Reservations then New Reservation. Alternately, you may press the F7 function key to being a new reservation. The RATE QUERY screen appears.

To search for general rate availability, pre-qualify the guest by at least enter the following criteria: 2. Enter an Arrival date andnumber of Nights. 3. Then, enter the number of Adults and/or Children. 4. If the guest has stayed at your hotel before, enter his/her name in the Name field so that you may use their profile to expedite the reservation and also view the guest’s preferences and/or stay history.

45

The PROFILE SEARCH screen appears.

5. Either enter the last Name of the existing profile or select New tocreate a new profile. NOTE: Refer to the Profiles chapter of this manual for specific instructions on creating profiles. 6. Complete the applicable fields and select OK to return to the RATE QUERY screen. 7. Once you have completed all search criteria, select OK to see the results of your query.

46

The RATE QUERY screen appears with available rates and room types, in a grid format, for yourhotel on the requested dates.

Along the top of the screen are the Room Types, while Rate Codes list along the left side. In the center of the grid are actual Rates. Rates that are GREEN in color indicate availability for that Room Type and Rate Code, where those RED in color indicate no availability. Selecting a cell within the grid displays Rate and Room Type information in the gray box in thebottom right-hand corner of the screen. This box also contains any rate specific information, such as Rate Features, Rate Restrictions or Deposit/Cancellation information. The buttons along the right side of the screen offer supplemental information and additional options:

47

Overbook: Select to see the House and Room Type overbooking numbers Item Inv: If the highlighted Rate Code has itemsattached to it (such as a crib or a portable fireplace), then this option defaults to the availability screen for those items. If no inventory items exist for the Rate Code selected, then the availability screens for all items in inventory defaults to the reservation request date. Waitlist: Records a waitlist reservation when the desired rate is not available and the prospective guest wishes to benotified if the rate becomes available. Rate Info: Displays the room rates, package rates, and taxes per night in more detail. Analyze: Rate Restrictions placed on the rates or room types during the stay request (i.e. two-night minimum, closed to arrival, etc.) Long Info: Additional information regarding the Rate Code, configurable by the hotel, with in-depth text explanations of the rate.Turnaways: Logs the reservation call as a Turnaway for statistical purposes to track denials and regrets. Scope: returns you to the Rate Query screen to input new dates or requirements. Close: closes the Rate Query Details screen 8. After making a Rate and Room selection within the grid, select OK to move forward with the reservation.

48

The RESERVATION screen appears.

49

The RESERVATIONscreen is divided into the following sections: Header: Contains information about the guest and the guest’s company, travel agent, group, and membership affiliations. A button links you directly to the guest’s Profile screen where complete guest demographics are stored. Details: Accommodation information for the guest’s stay, including arrival and departure dates, room and rate information,...